Why it makes sense to outsource your IT support
Every business needs IT to work effectively, to communicate and to market itself. When your IT isn’t working, you need a way of getting it working again – and you need someone to advise on how to improve your IT. The rate of change in the technology world means you cannot sit still for long. But if you are a relatively small business (under 100 people), the cost of having your own IT department (point 2) means it doesn’t really make sense. That’s why we’ve written this guide to why outsourcing your IT support makes sense.
There are 10 main benefits of outsourcing your IT and now you’re back to work and you need things to start working so your 2017 can get off to the best possible start.
Many office managers and directors in London need to know everything that is going on and if it isn’t, why? This is taking time out of the day where they could be doing more productive things.
So what are the benefits?
1. Control IT costs
Outsourcing converts fixed IT costs into variable costs and allows you budget effectively. In other words, work on a bespoke plan for your company so you’re only paying for what you need and not what you think you do.
2. Reduce labour costs
Hiring and training an IT staff can be very expensive, and temporary employees don’t always live up to your expectations. Outsourcing lets you focus your human resources where you need them most.
3.Trained, experienced, qualified and certified.
If you’re not IT trained, how do you assure an employee is qualified? Certifications like Microsoft Certified Systems Engineer (MCSE) are important, but so is experience. A team of experienced engineers are employed by Systems IT to man the helpdesk ready for the call when something just isn’t working.
4. Qualified doesn’t equal experienced
Few problems are new for leading IT service companies, which see related problems multiple times. An in-house IT employee leads an isolated existence no matter how much they train. We’d all rather an experienced doctor; the same is true for IT.
5. Increase efficiency and competitiveness
Organizations that try to do all IT Services in-house themselves can have much higher research, development, and implementation time, all of which increase costs and are ultimately passed on to customers.
6. Quickly implement new technology
A quality outsourced IT service organisation will have the resources to start new projects right away. Handling the same project in-house might involve weeks or months to hire the right people, train them, and provide the support they need. For most implementations, quality IT companies will bring years of experience in the beginning saving time and money.
7. Stay focused on your core business
Businesses have limited resources, and every manager has limited time and attention. Outsourcing can help your business stay focused on your core business and not get distracted by complex IT decisions.
8. Reduce risk
Every business investment carries a certain amount of risk. Markets, competition, government regulations, financial conditions, and technologies all change very quickly. Outsourcing providers assume and manage much of this risk for you, with specific industry knowledge, especially security and compliance issues. They generally are much better at deciding how to avoid risk in their areas of expertise.
9. Level the playing field
Most small businesses can’t afford to match the in-house support services that larger companies maintain. Outsourcing can help small companies act “big” by giving them access to the similar technology, and expertise that large companies enjoy. An independent third party managed cost structure and economy of scale can give your company a competitive advantage.
10. Compliance and security
Is your firewall up to date? Do you have a DMZ installed? Do you audit your Workstations and Servers? Has your company implemented PCI security standards and work to maintain those standards? For example, Businesses have more ways than ever to prosper by taking many forms of payments such as Credit and Debit Cards, Gift Certificates, E-Checks, Wire Transfers to name a few, but with these forms of transacting also comes the need for due diligence. By outsourcing to a qualified Managed Services company who is familiar with this you can ensure the safety and security of your system.
Are you convinced about outsourcing your IT support yet?