The daily life of an office manager consists of juggling many jobs. But, we can show you a simple way to improve your productivity and give you one less thing to worry about.
The daily life of an office manager can be stressful. You have a million and one things to do and not a lot of time to do it. On top of all of those tasks, you have staff members coming to you left, right and centre regarding the technical difficulties they’re facing. Whether there’s a technical glitch in your IT network or problems with your telecoms, dealing with a bombardment of complaints can be exhausting.
On top of that, you’re stuck with the responsibility of getting in touch with the IT support provider to sort it out. How do you juggle your staff’s IT problems, whilst trying to manage your own and keep yourself sane?
It can be difficult juggling people and providers, but there are ways to ease your stress and keep your staff off your case.
IT support providers have two general ways of billing. These are Pay As You Go and monthly retainers.
1. Pay As You Go (PAYG)
PAYG-based providers bill you hourly and the more issues you have, the more money they make. The PAYG option means you will constantly be worrying about how many charges your staff are racking up by calling your provider with every technical issue they face, if you let them have free rein.
The alternative is that you get everyone to report IT issues to you. The good news is you don’t have all your staff members ringing your provider and creating a hefty bill for the end of the month.
The bad news is this leaves you holding all the weight on your shoulders, making yourself responsible for contacting the IT support providers for everyone.
PAYG may seem cheaper than a monthly retainer at first sight, but is it?
2. Monthly Retainer
Unlike PAYG based providers, retainer- based providers want to minimise the number of issues you have. They make their money by making sure the problems you have don’t escalate. The first couple of members of staff with an issue can contact the IT support provider directly. The provider will then get in touch with you so the rest of the team don’t need to ring in. This makes your life easier and means you won’t be back and forth between your staff and the providers.
As an office manager, you won’t be drowning in staff complaints and can focus on more important tasks. Which would you prefer?
Using a monthly retainer may be slightly higher in headline costs and there will be some months when PAYG is cheaper, but:
- You never really know what the PAYG bill will be until it arrives.
- You have all the staff dumping their IT issues on you, however petty.
- Your productivity can drop dramatically when there are IT issues that need resolving.
When considering which is better for you, think about all of the above. A monthly retainer may have a higher headline price, it’s a small price to pay for the value it will provide to you and your office. You can decrease your stress levels and have a much happier boss. It also allows you and the staff to become more productive. And everyone knows, a happy boss makes for a happier work place!